A Quality Procedure serves as a Standard Operating Procedure (SOP) utilized as a guide for conducting routine tasks.

A standard operating procedure (SOP) comprises a series of detailed instructions developed by an organization to assist employees in carrying out routine operations. SOPs are crafted to enhance efficiency, ensure high-quality outcomes, and maintain consistency in performance while minimizing miscommunication and non-compliance with industry standards.

There are two types of Quality Procedures:

1. A Procedure comprising straightforward steps necessary to accomplish a Quality Goal.
2. A procedure containing sub-Procedures, each with its own set of steps.

To access the Quality Procedure list, go to:

Home > Quality > Goal and Procedure > Quality Procedure

1. How to create a Quality Procedure

1. Go to the Quality Procedure list, click on New.
2. Enter a name for the Quality Procedure.
3. In the Processes table, enter Process Descriptions.
4. Child Procedure: If the Quality Procedure being created a is a parent procedure that contains sub-procedures, link the sub-procedure here. On doing this, the current procedure becomes a parent and the ‘Is Group’ checkbox is enabled.
5. Save. A Quality Procedure can also be saved without entering the Process descriptions if the title is self explanatory.

The ‘Parent Procedure’ is linked to the child procedure. For example, ‘Issue Classification‘ needs to be done before a resolution and hence ‘Issue Resolution’ is the parent here:

2. Features

2.1 Using Quality Procedure in Quality Goal

Once a Quality Procedure is created, it can be used in a Quality Goal.

2.2 Sub Procedures

Process can either be just an instruction or a different Quality Procedure. You can link a Quality Procedure as a sub-procedure to another one.

2.3 Hierarchical View

You can you also view Quality Procedures in a tree view for easy organization and navigation.