Customer Group
Customer Group is an aggregation of customers that are similar in some way.
Customer groups serve to structure and organize your customer base. Typically, customers are categorized by market segment, reflecting the industry or domain in which a business operates. In BizCentric, Customer Groups are established hierarchically, enabling the creation of main customer groups with subgroups beneath them.
You have the capability to assign a price list that will be automatically applied to all customers within a particular group. Additionally, trend analysis can be obtained for each group. By default, Individual, Commercial, and Government customer groups are created. However, you can also add custom customer groups tailored to your specific needs, such as retail or wholesale.
1. How to Create a Customer Group
- Go to CRM > Settings > Customer Group.
- Click on a parent customer group like ‘All Customer Groups’.
- Click on ‘Add Child’.
- Enter ‘Customer Group Name’.
- Tick ‘Group Node’ if you would like to add sub customer groups under this.
- Click on ‘Create New’.
Tip: If you think all this is too much effort, you can leave it at “Default Customer Group”. But all this effort, will pay off when you start getting reports. An example of a sample report is given below:
2. Features
2.1 Assign Credit Limit, Default Price List, and Default Payment Terms Template
When selecting a customer from the designated customer group in sales transactions such as Sales Orders and Sales Invoices, you can allocate the credit limit, Price List, and Payment Terms, which will be automatically applied.
2.2 Default Receivable Account
In BizCentic, there’s no requirement to create individual accounting ledgers for each customer.
Should you require a distinct receivable account for a customer, you can simply include it in the ‘Default Receivable Account‘ section.