Knowledge Base

Customer Provided Items

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  • February 6, 2024

Customer Provided Items

In Contract Manufacturing scenarios, there are situations where specific items are supplied by the Customer to be incorporated into the Bill of Materials (BOM). However, these items cannot be acquired using the standard ‘Buying Cycle’ process. This is because treating the Customer as a Supplier and navigating through each document type in the cycle may not be appropriate.

To handle this scenario, the “Customer Provided Item” is received via a ‘Stock Entry’ with the type ‘Material Receipt’. This stock entry originates from a ‘Material Request’ specifically designated as ‘Customer provided’. This functionality is commonly used when subcontracting the manufacturing process, where the Customer supplies the required raw materials.

Below are the steps to set up a ‘Customer Provided’ item:

  1. Navigate to the Item Doctype and create a new ‘Customer Provided’ item.
    • Go to: Home > Stock > Items and Pricing > Item
  2. In the ‘Purchase, Replenishment Details’ section of the item setup:
    • Check the box labeled ‘Is Customer Provided’.
    • Set a default Customer for the item.
    • Note: Ensure that the option ‘Is Purchase Item’ is unchecked to utilize this feature.

How to receive a ‘Customer Provided’ Item?

  1. If using a ‘Production Plan’, the system can automatically create a ‘Material Request’ for the specific item. The item intended for manufacturing is initially fetched through either a Sales Order or a Material Request.
  2. Items required for the Work Order are then obtained by clicking the ‘Get Items for Work Order’ button. Next, the ‘Get Raw Materials for Production’ button is clicked to fetch the necessary raw materials.
  3. When a component in a Bill of Materials (BOM) is marked as ‘Customer Provided’ and a ‘Material Request’ is generated from a ‘Production Plan’, two types of ‘Material Request’ are created: one for purchase and one for customer-provided items. Subsequently, a ‘Stock Entry’ with the purpose ‘Material Receipt’ can be created.
  4. It’s important to note that a single ‘Material Request’ can result in multiple instances of ‘Stock Entry’ labeled as ‘Material Receipt’, and this is reflected in the status. Customers can track their ‘Material Requests’ through a dedicated Web Portal called ‘Material Requests’, which filters and displays only the ‘Material Requests’ associated with the respective customer.