Issue Type
The Issue Type feature serves to tag and categorize issues effectively.
Categorizing issues aids in assigning relevant team members to address specific concerns. Examples of Issue Types include ‘Functional’, ‘Technical’, ‘Hardware’, etc. This allows engineers to handle technical or hardware-related issues, while consultants can address functional issues.
To access the Issue Type list, go to:
Home > Support > Issues > Issue Type
To create an Issue Type, click on New and enter a name for the type. A description can be added.
Issue Priority
Issue Priority indicates the urgency of solving an Issue.
User can create priorities like “Low”, “Medium”, “High”, “Critical”, etc. Issue Priority will be used while creating the Service Level Agreement.
To access the Issue Priority list, go to:
Home > Support > Issues > Issue Priority
To create an Issue Priority, click on New and enter a name for the type. A description can be added.