1. How to request account deletion

1. To begin deleting users account and personally identifiable data, you need to visit [hostname]/request-for-account-deletion (e.g. example.bizcentric.com/request-for-account-deletion) in the URL field.
2. Enter the email associated with your BizCentric account. After submitting your request, you will receive a success response.
3. This will send an email with a verification link to delete data to the email address associated with the user.
4. Once the user clicks on the verification link. A confirmation message will be displayed.

2. How deleting user’s personal data works

The request to delete data is recorded in the doctype “Personal Data Deletion Request”.

This doctype maintains three states of status to complete the process of removal of user data.

2.1 Pending Verification

This status signifies that the user has submitted a request for data deletion via the web-form. However, the verification of this request is still pending. You can locate the “Personal Data Deletion Request” using the search bar.

2.2 Pending Approval

This indicates that the user has verified the request via email. This enables the option of “Delete Data” for System Managers.

2.3 Deleted

This indicates that the System Manager has clicked on the “Delete Data” button. This means that the user’s personally identifiable data has been anonymized.

3. Setting SLA for Personal Data Deletion Request.

You can also set an SLA for Personal Data Deletion Request through Website Settings. This will appear on the web form description.

• Go to Website Settings
• Scroll to the section called Account Deletion Settings
• In the Account Deletion SLA (Days) field set the number of days within which users request for Account Deletion will be fulfilled.
• If you enable Show Account Deletion link in My Account page, the form link will be visible to users on the My Account Page of the website.

4. Related Topics

1. Personal Data Download